Every ServiceTitan lead gets a reply before your CSR can pick up.
Your CSR team is good. But they're not 30-seconds-fast at 6pm on a Tuesday. Responsebird's AI replies to every inbound the moment ServiceTitan creates the customer record - and posts every message back as a ServiceTitan note so your CSRs and techs see the full thread.
ServiceTitan shops still lose 30% of every lead.
It's not your CSR team - it's the phone-tag gap. Industry benchmarks for ServiceTitan-using shops:
Median first-callback time on ServiceTitan inbound (decent CSR team)
Leads lost to competitors during the callback gap
Annual revenue recovered by a top-quartile shop adding sub-1-minute reply on inbound
ServiceTitan's Zapier app handles the bridge.
Your ServiceTitan tenant needs the API add-on enabled - most mid-market and enterprise shops already have it. Two Zaps and you're live.
Sign up
7 days free. AI tuned to ServiceTitan's job-type taxonomy.
Two Zaps
Inbound: ServiceTitan 'New Job' / 'New Customer' → Responsebird. Outbound: Responsebird → ServiceTitan 'Add Note' / 'Update Job'.
Go live
Add a test job. AI replies. ServiceTitan note logged. Roll out across your call centre.
What happens on every ServiceTitan inbound:
- 1. Customer calls or fills your web form → ServiceTitan creates the Job/Customer.
- 2. Zapier sends the new record to Responsebird in seconds.
- 3. AI sends a 30-second SMS bridging the gap until your CSR can call back.
- 4. AI qualifies the job, captures missing info (model number, urgency, address verification).
- 5. Every message + the booking time write back to the ServiceTitan customer record.
- 6. Your CSR opens the record to find a pre-qualified job, not a cold callback.
Built for the way your team actually works.
CSR gap covered
While your CSR is on another call, AI is already texting the new inbound. By the time the CSR rings back, the job is half-qualified.
Notes on the job
Every conversation lands as a ServiceTitan Note - your dispatchers and techs see the full thread.
After-hours coverage
Evenings, weekends, holidays - AI keeps replying so your competitor doesn't get the job.
Booked into ServiceTitan calendar
AI confirms a slot from ServiceTitan availability and books the job with the right zone/crew.
Pricing for ServiceTitan shops.
Flat per-source. Volume discount above 5 trucks.
ServiceTitan via Zapier
Available today- Two-way ServiceTitan sync
- 30–120s reply latency
- AI replies, qualification, booking onto ServiceTitan calendar
- You pay Zapier directly (~$30/mo Starter)
- 7-day free trial
Enterprise (5+ trucks)
Talk to us- Volume discount
- Dedicated implementation
- Co-tuned AI for your zones and trades
- Single-tenant deployment available
ServiceTitan-specific questions
Close the 6-minute CSR gap.
10 minutes of setup. Conservatively, $50k+/month in recovered revenue for a 10-truck shop.